:: Duke University Stores - Computer Store, Devil's Pledge Warranty ::

Duke Computer Repair will:

Provide the parts and labor to repair any electronic failure.
Provide the parts and labor to repair accidental damage to a TAP notebook. This includes broken or cracked screens, broken or cracked case parts and malfunctioning hinges.
Provide the parts and labor to repair any damage resulting from accidental liquid spills.
If any of the above repairs cannot be accomplished within 3 business days, a loaner notebook will be coordinated and provided through the Link.

The Devil's Pledge Warranty does NOT cover the following:

Theft.
Fire, except damage resulting from a notebook malfunction.
Cosmetic damage such as scratches or dents that do not hinder computer functionality.
Intentional and/or malicious damage.
Duke Computer Repair has the sole discretion to repair or replace the damaged notebook.
Duke Computer Repair reserves the right to deny repair service to repeat catastrophic accidents, or in the case of intentional or malicious damage (see "Physical Damage" below).

Batteries
Notebook batteries, like any battery, degrade with use and time. Batteries are consumable items. The Devil's Pledge Warranty will cover battery failure for 1 year after the date of purchase.

Data Recovery
Duke Computer Repair will take every precaution to protect the student's data, and will attempt data recovery whenever possible. However, the student's data is the student's responsibility. The Office of Information Technology provides every student network storage space for data back up and security. If it's important, BACK IT UP.

Physical Damage
The Devil's Pledge Warranty program is designed to cover "accidental mishaps." It is NOT a catchall program relieving the student of responsibility for their property. Intentional or malicious damage, or damage caused by negligent behavior is not covered.



	Computers Printers Projectors Headsets PDA Handhelds Tablet PC Flat Panels Software Services Toner Return Policy Purchase Plan Contact Us Maps & Directions		Duke Computer Repair will: Provide the parts and labor to repair any electronic failure. Provide the parts and labor to repair accidental damage to a TAP notebook. This includes broken or cracked screens, broken or cracked case parts and malfunctioning hinges. Provide the parts and labor to repair any damage resulting from accidental liquid spills. If any of the above repairs cannot be accomplished within 3 business days, a loaner notebook will be coordinated and provided through the Link. The Devil's Pledge Warranty does NOT cover the following: Theft. Fire, except damage resulting from a notebook malfunction. Cosmetic damage such as scratches or dents that do not hinder computer functionality. Intentional and/or malicious damage. Duke Computer Repair has the sole discretion to repair or replace the damaged notebook. Duke Computer Repair reserves the right to deny repair service to repeat catastrophic accidents, or in the case of intentional or malicious damage (see "Physical Damage" below). Batteries Notebook batteries, like any battery, degrade with use and time. Batteries are consumable items. The Devil's Pledge Warranty will cover battery failure for 1 year after the date of purchase. Data Recovery Duke Computer Repair will take every precaution to protect the student's data, and will attempt data recovery whenever possible. However, the student's data is the student's responsibility. The Office of Information Technology provides every student network storage space for data back up and security. If it's important, BACK IT UP. Physical Damage The Devil's Pledge Warranty program is designed to cover "accidental mishaps." It is NOT a catchall program relieving the student of responsibility for their property. Intentional or malicious damage, or damage caused by negligent behavior is not covered.

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